Jetago Terms and Conditions

01 Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "you", "your") and Jetago ("Jetago", "we", "us", "our"), the operator of the online gaming platform accessible at jetago.net. By registering an account, making a deposit, or using any service offered on the Jetago platform, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.

If you do not agree with any part of these Terms, you must not register an account or use the Jetago platform. These Terms apply to all players regardless of the device used to access Jetago — whether that is a desktop browser, the Jetago Android app, or the Jetago iOS app.

02 Eligibility

To register and use the Jetago platform, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

• You must be at least 18 years of age.
• You must be a natural person — corporate entities may not register player accounts.
• You must not be a resident of any jurisdiction where online gaming is prohibited by law.
• You must not be a current employee, contractor, or immediate family member of a Jetago employee or contractor.
• You must not have previously had a Jetago account closed for a terms violation.

Jetago reserves the right to request proof of age at any time. If a player cannot provide satisfactory proof that they meet the age requirement, their account will be suspended until verification is completed. Any winnings generated during a period of unverified age may be withheld pending the outcome of the verification process.

03 Account Registration

Each player is permitted to hold exactly one Jetago account. When registering, you are required to provide accurate, complete, and up-to-date personal information. Providing false information during registration is a violation of these Terms and may result in immediate account closure.

You are solely responsible for maintaining the confidentiality of your Jetago account credentials, including your username and password. Jetago will never ask you for your password via email, live chat, or any other channel. If you believe your account has been accessed without your authorisation, you must notify Jetago support immediately.

• One account per person, per household, per device, and per payment method.
• Account sharing is not permitted under any circumstances.
• You must update your account information promptly if any details change.
• Jetago may require additional verification documents at any point to confirm your identity.

04 Deposits

Jetago accepts deposits via bKash, Nagad, and Rocket — the three primary mobile money platforms used by players in Bangladesh. All deposits are processed in Bangladeshi Taka (BDT). Minimum and maximum deposit limits are displayed on the deposit page within your Jetago account and may be updated from time to time.

Deposits are credited to your Jetago account balance in real time in most cases. If a deposit does not appear within 15 minutes, you should contact Jetago support with your transaction reference number. Jetago is not responsible for delays caused by your mobile money provider.

• All deposits must be made from a payment account registered in your own name.
• Third-party deposits — where someone else funds your account — are not permitted.
• Jetago does not charge fees on deposits, but your mobile money provider may apply their own transaction charges.
• Deposits made in error cannot always be reversed. Contact support immediately if you deposit the wrong amount.

05 Withdrawals

Withdrawals from your Jetago account are processed to the same payment method used for your most recent deposit. This policy exists to prevent money laundering and to protect players from unauthorised withdrawals. Withdrawals are processed in BDT and typically complete within 15 minutes for verified accounts.

Before your first withdrawal is approved, Jetago requires identity verification. You will be asked to provide a copy of a valid government-issued ID and, in some cases, a selfie for comparison. This is a one-time process. Once your account is verified, subsequent withdrawals are processed without additional documentation unless Jetago has reason to request further verification.

• Minimum withdrawal amount is displayed on the withdrawal page within your account.
• Withdrawals are only processed to accounts in your own name.
• Bonus funds cannot be withdrawn until the applicable wagering requirements have been met in full.
• Jetago reserves the right to delay a withdrawal for up to 72 hours for additional security checks on large amounts.
• Withdrawals requested outside of normal processing hours may take slightly longer but will be processed as soon as possible.

06 Bonuses & Promotions

Jetago offers a range of bonuses and promotions to both new and existing players, including a 200% welcome bonus on the first deposit, weekly reload bonuses, and special event promotions. All bonuses are subject to the specific terms stated at the time the bonus is offered, in addition to the general bonus rules set out in this section.

Bonus funds are credited to a separate bonus balance within your Jetago account. Real money funds are used first when placing bets. Bonus funds become available for wagering once your real money balance reaches zero. Winnings generated from bonus funds are credited to your bonus balance and remain subject to wagering requirements until those requirements are fully met.

• Each bonus can only be claimed once per player, per household, and per payment method.
• Wagering requirements must be completed within the time limit specified for each bonus. Uncompleted bonuses expire automatically.
• Jetago reserves the right to withdraw any bonus offer at any time without prior notice.
• Bonuses cannot be transferred between accounts or exchanged for cash directly.
• If Jetago determines that a bonus has been claimed through fraudulent means or in violation of these Terms, the bonus and any associated winnings will be forfeited.
• Certain games may contribute differently to wagering requirements — for example, some games may contribute at 50% of the standard rate. Contribution rates are listed on the Voucher page.

07 Gameplay Rules

All games available on the Jetago platform are governed by their individual game rules, which are accessible within each game. In the event of any conflict between a game's individual rules and these Terms, these Terms take precedence. Jetago uses certified random number generators for all games, and the outcomes of all games are final once confirmed by the game server.

If a game round is interrupted due to a technical fault — such as a disconnection or server error — Jetago will attempt to resolve the round based on the game state recorded on the server at the time of the interruption. If the game state cannot be recovered, the bet amount for that round will be returned to the player's account balance.

• Bets placed and confirmed cannot be cancelled or reversed.
• Jetago is not responsible for losses resulting from a player's own internet connection issues.
• Minimum and maximum bet limits apply to all games and are displayed within each game interface.
• Jetago reserves the right to void any bet that was placed as a result of a software error or pricing mistake.

08 Prohibited Conduct

The following actions are strictly prohibited on the Jetago platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of all balances, and may result in legal action where applicable:

• Registering more than one account or assisting another person in circumventing the one-account rule.
• Using automated software, bots, scripts, or any other tool to place bets or interact with the platform.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Using the Jetago platform for any form of money laundering or financial fraud.
• Providing false identity information or impersonating another person.
• Attempting to reverse-engineer, copy, or reproduce any part of the Jetago platform or its games.
• Engaging in any conduct that Jetago reasonably determines to be abusive, threatening, or harmful to other players or Jetago staff.

09 Account Suspension & Closure

Jetago reserves the right to suspend or close any player account at any time, with or without prior notice, if Jetago has reason to believe that the account is being used in violation of these Terms, applicable law, or in a manner that poses a risk to the integrity of the platform or other players.

Players may also request the closure of their own account at any time by contacting Jetago support. If you close your account voluntarily, any real money balance remaining in your account at the time of closure will be returned to your registered payment method, subject to the standard withdrawal verification process. Bonus balances that have not met wagering requirements will be forfeited upon account closure.

• Accounts suspended for terms violations are not eligible for balance refunds until the investigation is complete.
• Jetago will notify players of account closures via the email address registered to the account where possible.
• Players who believe their account has been suspended in error may contact support to request a review.

10 Responsible Gaming

Jetago is committed to promoting responsible gaming across its entire player base. We believe that gaming should always be a form of entertainment — something enjoyable, not something that causes financial or personal harm. To support this, Jetago provides a range of responsible gaming tools that are available to every player at no cost.

• Deposit Limits: Set daily, weekly, or monthly deposit limits from within your account settings.
• Session Time Reminders: Receive notifications after a set period of continuous play.
• Cooling-Off Period: Temporarily suspend your account for a period of your choosing.
• Self-Exclusion: Permanently exclude yourself from the Jetago platform if you feel your gaming is out of control.

If you are concerned about your gaming habits or those of someone you know, please visit our Responsible Gaming page for detailed guidance and support resources.

11 Privacy

Jetago collects and processes personal data in accordance with its Privacy Policy, which is available at jetago.net/privacy-policy. By registering a Jetago account, you consent to the collection and processing of your personal data as described in the Privacy Policy. The Privacy Policy forms part of these Terms and should be read alongside them.

Jetago will never sell your personal data to third parties for marketing purposes. Data is shared only where required by law, by our payment processing partners for transaction verification, or by our identity verification service providers as part of the KYC process.

12 Limitation of Liability

To the maximum extent permitted by applicable law, Jetago's total liability to any player in connection with their use of the platform — whether arising in contract, tort, or otherwise — shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

Jetago is not liable for any indirect, incidental, special, or consequential losses, including but not limited to loss of profits, loss of data, or loss of opportunity, arising from the use of or inability to use the Jetago platform. Jetago is not responsible for losses resulting from internet connectivity issues, device failures, or third-party service outages beyond Jetago's reasonable control.

13 Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which Jetago holds its gaming licence. Any disputes that cannot be resolved through Jetago's internal complaints process may be referred to the relevant regulatory authority or an independent dispute resolution body as specified in Jetago's licence conditions.

Jetago encourages players to contact support in the first instance to resolve any issue. The vast majority of player concerns are resolved quickly and informally through direct communication with the Jetago support team.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering your Jetago account, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

For responsible gaming support specifically, please visit our dedicated Responsible Gaming page, which includes additional contact options and external support resources.